We only offer exchanges we do not issue refunds/cancellations.
On the rare occasion that you’re dissatisfied with the size of the item or encounter any other complications, Exchanges are the only option available. They must be initiated within 14 days of receiving your order. To begin the exchange process, it is important to contact us first, providing proof of purchase such as your full name and order number.
For a successful exchange, please ensure that the returned item meets the following criteria:
• The item must be in its original condition, free from rips, stains, or odors.
You are responsible for the costs associated with your return shipment. We emphasize the importance of adding tracking to the parcel to confirm its delivery to us. Failure to receive your return within 14 days will result in a non-processing of your exchange.
Once we receive the item and confirm it meets the specified requirements, we will promptly process your exchange.
For any inquiries or assistance, please don’t hesitate to contact our dedicated customer service team.
By purchasing from www.naeapparel.com you accept and agree to these terms and service.